Terms & Conditions of Sale – Dog Food Deliveries
1. Definitions
- “Seller” refers to Squires & Beaumont Limited
- “Customer” refers to the person or business purchasing goods.
- “Goods” refers to dog food products supplied by the Seller.
- “Contract” refers to the agreement formed when the Customer places an order and the Seller accepts it.
2. Orders & Acceptance
2.1. All orders placed by the Customer constitute an offer to purchase Goods.
2.2. The Seller reserves the right to accept or reject any order.
2.3. Acceptance occurs when the Seller issues an order confirmation or dispatches the Goods.
2.4. The Seller may refuse orders where stock is unavailable, pricing errors occur, or delivery locations are outside service areas.
3. Prices & Payment
3.1. All prices are stated in GBP (£) and may be subject to VAT where applicable.
3.2. Prices may change without notice, but confirmed orders will not be affected.
3.3. Payment terms:
- Retail customers: Payment due at checkout or prior to delivery.
- Trade/wholesale customers: Payment terms as agreed in writing (e.g., 7, 14, or 30 days). 3.4. Late payments may incur interest at 8% per annum above the Bank of England base rate, plus reasonable recovery costs.
4. Delivery
4.1. Delivery dates are estimates only; the Seller is not liable for delays outside its control.
4.2. The Customer must provide accurate delivery information and ensure someone is available to receive the Goods.
4.3. Risk in the Goods passes to the Customer upon delivery.
4.4. Title (ownership) passes only when full payment has been received.
5. Failed Delivery & Redelivery
5.1. If delivery fails due to incorrect details or Customer unavailability, the Seller may charge a redelivery fee.
5.2. If the Customer refuses delivery without valid reason, the Seller may charge storage or cancellation fees.
6. Quality & Condition of Goods
6.1. The Seller guarantees Goods are supplied in good condition and within their stated shelf life.
6.2. The Customer must inspect Goods upon delivery and report any issues within 48 hours.
6.3. The Seller is not responsible for damage caused by improper storage (e.g., damp, pests, heat exposure).
7. Returns & Refunds
7.1. Due to the nature of pet food, returns are only accepted if:
- Goods are damaged,
- Incorrect items were supplied, or
- Goods are defective. 7.2. Goods must be unopened and in original packaging unless defective. 7.3. Refunds or replacements will be issued once the Seller verifies the issue.
8. Cancellations
8.1. Retail customers may cancel orders before dispatch.
8.2. Trade customers may cancel only with written agreement from the Seller.
8.3. The Seller may charge for costs already incurred (e.g., picking, packing, transport).
9. Liability
9.1. The Seller is not liable for:
- Indirect or consequential losses,
- Loss of business, profit, or goodwill,
- Issues arising from Customer misuse or improper storage of Goods. 9.2. The Seller’s total liability is limited to the value of the order in question.
10. Customer Responsibilities
10.1. The Customer is responsible for ensuring the Goods are suitable for their dog(s).
10.2. Any dietary advice provided by the Seller is general guidance only and not veterinary advice.
10.3. The Customer must store Goods safely and hygienically.
11. Force Majeure
The Seller is not liable for failure to perform obligations due to events beyond its control, including weather, transport disruption, supplier shortages, strikes, or emergencies.
12. Data Protection
12.1. Customer data is handled in accordance with UK GDPR.
12.2. Data is used only for order processing, delivery, and account management.
12.3. The Seller does not sell or share Customer data with third parties except where required for delivery or legal compliance.
13. Governing Law
These Terms & Conditions are governed by the laws of England & Wales. Any disputes shall be resolved in the courts of England & Wales.
14. Amendments
The Seller may update these Terms & Conditions at any time. The latest version will be published on the Seller’s website or provided upon request.